Why FM Teams Struggle with Drainage
The Challenge

Why FM Teams Struggle with Drainage

Most facilities management companies do not have in-house drainage expertise. When a drain blocks at one of your managed properties, the typical response is to call whoever is available — often a different contractor each time, with no continuity, inconsistent pricing, and no visibility of the underlying drainage condition.

The result is a reactive cycle: emergency call-outs, inflated costs, no reporting, and the same problems recurring at the same properties. For FM teams managing multiple sites across London, this creates operational headaches and makes it impossible to budget accurately for drainage spend.

LDS works as an extension of your FM team. One contractor, one point of contact, one set of SLAs — across every site in your portfolio.

FM Drainage Services

A Complete Drainage Service for Your Portfolio

Whether you need reactive emergency cover, a planned maintenance programme, or specialist survey work, LDS delivers the full scope of drainage services under one contract.

Reactive & Emergency Drainage

  • 24/7 emergency call-out across London
  • Blocked drains, flooding, and overflows
  • Guaranteed SLA response times
  • Real-time job tracking and status updates
Emergency Drainage →

Planned Preventative Maintenance

  • Bespoke PPM schedules per site
  • CCTV inspections, jetting, and cleaning
  • Out-of-hours and weekend availability
  • Condition reporting after every visit
Maintenance Contracts →

Surveys, Diagnostics & Repairs

  • CCTV drain surveys and drain mapping
  • Leak detection and trace-and-access
  • Drain relining and no-dig repairs
  • Excavation and full drainage replacement
CCTV Drain Surveys →
Working Together

How It Works

01

Portfolio Review

We review your managed sites, current drainage spend, and pain points. No cost, no obligation — we want to understand your portfolio before proposing anything.
02

Tailored Service Agreement

We design a service package covering reactive call-outs, planned maintenance, or both — with SLA response times, pricing structures, and reporting standards agreed upfront.
03

Dedicated Account Manager

Your FM team gets a single point of contact at LDS. No call centres, no ticket queues. One person who knows your sites and can mobilise engineers fast.
04

Reporting & Visibility

After every job you receive a full report with photos, CCTV footage where applicable, and recommendations. Monthly summaries available for portfolio-wide oversight.
Why Partner with LDS

Built for Facilities Management

SLA-Backed Response Times

Guaranteed response windows across London. We meet your SLAs because drainage emergencies cannot wait for a contractor to become available.

Multi-Site Portfolio Coverage

One contract covering every property you manage. Consistent service standards, pricing, and reporting across your entire portfolio.

Predictable Drainage Spend

PPM contracts convert reactive emergency costs into predictable monthly expenditure. We help you budget accurately for drainage across all sites.

20+ Years in London Commercial Drainage

We maintain over 70 buildings for a single co-working client. Our engineers know London’s drainage infrastructure, building access challenges, and out-of-hours working requirements.
London Drainage Services are accredited by:
Your Properties

Property Types We Support

Whatever properties you manage, we have the experience and equipment to maintain their drainage systems.

Facilities Management Drainage

Frequently Asked Questions

Do you work with facilities management companies directly?
Yes. A significant portion of our work is delivered through FM partners. We operate as your drainage subcontractor with agreed SLAs, reporting standards, and pricing structures.
Can you cover multiple sites under one contract?
Yes. We currently manage multi-site portfolios across London including over 70 buildings for a single co-working client. One contract, one point of contact, consistent service.
What are your response times for emergencies?
We offer SLA-backed response times across London. Specific windows are agreed as part of your service contract and depend on priority level and location.
Do you provide reporting we can share with building owners?
Yes. Every job generates a detailed report with photos, CCTV footage where applicable, actions taken, and recommendations. These are suitable for forwarding to building owners, landlords, or managing agents.
Can you work outside business hours?
Yes. Our teams regularly work nights, weekends, and bank holidays. Hotels, restaurants, and occupied offices often require out-of-hours access and we schedule accordingly.
Do you offer both reactive and planned maintenance?
Yes. Most FM clients start with reactive cover and then add PPM contracts for their highest-priority sites. We can design a package that combines both under one agreement.
What areas do you cover?
All London boroughs and the Home Counties. If you manage sites across the South East, we can likely cover your full portfolio from our London base.
How do we get started?
Call us or fill in the form below. We will arrange a portfolio review meeting — no cost, no obligation — to understand your sites and propose a service structure that works for you.
Frequently Asked Questions
Want To Talk To Someone?
Call Today And Speak With An Expert
020 3871 2899
Call Today And Speak With An Expert
Client Reviews

What Our Clients Say About Us

We’re proud of the work we do and the high standards we achieve. Here you can see, in their own words, what our clients think:

We're rated
by 48 Google Reviews
London drainage services are an integral part of our organisation in delivering whole drainage systems fully functional and defect free to our clients. London drainage services are reliable, efficient and competitive and have delivered projects from…
Henry Vaughan
ROL Construction
I have used London Drainage Services for over ten years and have always found them reliable, responsive and competitively priced. They are flexible and quickly adjust to any site requirement with well trained, expert workforce.
Ben Read
BTR Building Services
Efficiency 10 out of 10, Quality of Work 10 out of 10 and Customer Service. I cannot speak highly enough of a contractor who I have given emergency repairs and standard to day with different SLA…
Nicholas Asamoah
Property Management Officer, Notting Hill Genesis
We have used London Drainage Services on a wide range of projects over the last 5 years. Their work has always been completed to an exceptionally high standard. Their approach is professional, pragmatic and honest. They…
Lian Blencowe
Managing Director, Ceomplas
Having worked with several drainage companies in the past I can certainly attest that LDS are the most reliable and customer focussed contractor I have experienced. Their teams are well presented and you can always rely…
Alex Walters
Group Head of Facilities, The Office Group
“Whenever we need assistance with our drainage designs we always enlist the services of LDS, as the owner in particular has been designing Public Health Services for over 30 years, and as well as the technical…
Michael Pritchard
Integrated Design Associates
Blog & News

Drainage Blog

What Is Planned Preventive Drainage Maintenance? Benefits for London Businesses

What Is Planned Preventive Drainage Maintenance? Benefits for London Businesses

For most London businesses, drainage is out of sight and out of mind until something goes wrong.
How to Prepare for a CCTV Drain Survey: What Clients Need to Know

How to Prepare for a CCTV Drain Survey: What Clients Need to Know

A cctv drain survey is one of the most effective and non-invasive ways to assess the condition of a drainage…
How to Avoid Repeat Drain Repairs in London Properties

How to Avoid Repeat Drain Repairs in London Properties

For many London homeowners, drainage problems can feel like a never-ending cycle; repairs completed one month, only for new issues…

Discuss Your Portfolio

We are here to help with your drain problems. From emergency call outs to routine maintenance. Contact us by phone, email or form.

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